Your privacy is more than a legal obligation to us — it is a responsibility we take seriously. This document clearly explains how mbi7 collects, uses, stores, and protects every piece of personal information you entrust to us.
Welcome to the mbi7 Privacy Policy. This document is published by mbi7 Entertainment Sdn Bhd ("mbi7", "we", "our platform") and applies to all users and members who access the mbi7.vu website and the mbi7 mobile app.
We understand that entrusting personal information to an online platform is no small matter. That is why mbi7 takes a transparent and responsible approach to handling every piece of data you share with us. This Privacy Policy is written in plain language — free of confusing legal jargon — so you know exactly what happens to your information.
By registering an account or using any mbi7 service, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to close your account.
Mbi7 only collects data that is genuinely necessary to operate our services safely and effectively. The following are the categories of data we collect:
| Data Categories | Example | Mandatory? |
|---|---|---|
| Identity Information | Name, IC, Date of Birth | Yes |
| Contact Information | Email, Phone Number | Yes |
| Financial Information | Bank Account No. | For Withdrawal |
| Technical Information | IP Address, Device Type | Automatic |
| Game Data | Betting History | Automatic |
Your personal data is collected through several different channels when you interact with the mbi7 platform:
Mbi7 uses your personal data for specific and legitimate purposes only. We do not use your data for any purpose beyond those stated below without obtaining your additional consent:
Mbi7 does not sell, rent, or disclose your personal data to any third party for their own commercial purposes. However, in certain limited situations, we may need to share some of your data with the following parties:
Financial information required to process your transactions is shared with licensed payment processors such as FPX, DuitNow and digital wallet providers. These processors are contractually obligated to protect your data and use it solely for payment processing purposes.
Third-party game developers providing slot games, Live Casino and sports games within the mbi7 platform may receive technically necessary game session information. This data is limited and does not include your personal financial information.
Mbi7 is required to disclose data requested by competent authorities, licensed regulatory bodies, or courts when mandated by law. Such disclosures are made in accordance with valid legal procedures and only to the extent required by law.
Protecting your personal data is mbi7's top priority. We continuously invest in the latest security infrastructure to ensure every bit of your information is shielded from cyber threats.
All data transmitted between your device and mbi7 servers is protected by TLS 1.3 encryption protocol with AES-256 encryption keys. This means that even if someone intercepts the data in transit, they will be unable to read it without the correct encryption key.
Your data is stored in enterprise-grade data centres equipped with multi-layered physical access controls, 24/7 security monitoring, intrusion detection systems (IDS/IPS), and a comprehensive disaster recovery plan.
Access to members' personal data within the mbi7 organisation is strictly restricted on a least-privilege basis. Only staff who require access to perform their duties are granted permission, and all access is recorded in immutable audit logs.
Mbi7 conducts regular penetration testing by independent third-party security experts, and maintains a responsible vulnerability disclosure programme to promptly identify and address any security weaknesses.
As the owner of your personal data, you hold several rights recognised under applicable data protection law. mbi7 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 14 business days.
If any data we hold is inaccurate or outdated, you have the right to request immediate correction through your account settings or customer support.
You may request the deletion of your personal data, subject to any legally binding retention obligations applicable to us.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
You may request that your data be transferred in a machine-readable format for your own use or for use on another platform.
In certain circumstances, you may request that we restrict the processing of your data while a dispute or review is in progress.
Mbi7 uses cookies and similar tracking technologies to ensure the platform functions smoothly and securely. Cookies are small text files stored on your device when you browse our website.
You can manage or delete cookies at any time through your web browser settings. Please note, however, that disabling essential cookies may affect your ability to use certain features of the mbi7 platform, including the ability to stay logged in.
Mbi7 retains your personal data for as long as it is needed for the purposes stated in this policy, or for as long as we are legally obliged to do so. The following are our data retention guidelines:
Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to you.
The mbi7 platform is strictly for individuals aged 18 and above. We do not knowingly collect or store any personal data from individuals under the age of 18.
If you are a parent or guardian and you believe your child under the age of 18 has registered an account at mbi7 or provided us with personal data, please contact our support team immediately. We will take prompt steps to verify the age, close the account and delete all related data within 48 hours of receiving confirmation.
Mbi7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When significant amendments are made, we will notify you via in-app notification or email at least 14 days before the amendment takes effect.
The "Updated" date at the top of this document will always reflect the date of the latest version of the Privacy Policy. We encourage you to review this page periodically. Continued use of the mbi7 platform after the effective date of any amendment constitutes your acceptance of the updated policy.
If you have any questions, concerns or complaints regarding how mbi7 handles your personal data, we encourage you to contact us directly. Our Data Protection Team is ready to assist:
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority in your jurisdiction.
Six key pillars that make mbi7 a safe and trusted platform for over 300,000 members in Malaysia.
Every piece of data transmitted between your device and mbi7 servers is protected by TLS 1.3 encryption protocol — the same standard used by leading banks worldwide. Your data cannot be read by anyone while in transit.
Our strict KYC (Know Your Customer) process ensures every mbi7 account is held by a verified individual aged 18 and above. This protects you from unauthorised identity use and keeps the platform free from irresponsible elements.
All financial transaction processing at mbi7 complies with PCI-DSS (Payment Card Industry Data Security Standard) — the highest security standard in the global payments industry. Your card data and banking information are never stored on our servers in unencrypted form.
Mbi7's AI-powered fraud monitoring system operates 24/7, analysing every transaction and login activity in real time. If suspicious activity is detected on your account, we will immediately block access and notify you for re-verification.
Your personal data is stored on fully encrypted, segregated servers. Our storage infrastructure features automated backup systems, disaster recovery, and multi-layered physical access controls at Tier-3 rated data centres.
Mbi7 operates on a simple principle: your data belongs to you. We do not sell, rent, or exchange members' personal data with any third party for commercial purposes. This commitment is not merely a promise — it is embedded in our operating agreements.
Over 300,000 members have trusted mbi7 with their online entertainment experience. With industry-grade data protection and a transparent platform, you can focus on your favourite games with complete confidence.