At mbi7, we believe the best entertainment is entertainment enjoyed with awareness and control. We provide a range of tools, resources, and support so every member can enjoy a great gaming experience without it affecting their daily life.
The foundation of a healthy and enjoyable experience
Responsible gaming means enjoying online gambling activities as a form of entertainment — not as a way to generate income, escape problems or fulfil emotional needs. At mbi7, we believe every member deserves a gaming experience that is safe, enjoyable and fully within their own control.
Many people play at mbi7 purely for entertainment and it is genuinely enjoyable — colourful slots, thrilling sports betting, or fish shooting games with friends. As long as you set clear limits, understand that losses are part of the game and never bet with money you cannot afford to lose, you are on the right track.
Problems begin when gaming stops being entertainment and becomes a compulsion — when a person can no longer stop even when they want to, when debts start to accumulate, or when relationships with family and work begin to suffer. That is when help is needed, and mbi7 is here to help without any judgment.
We also collaborate with health organisations and counselling professionals to ensure the resources we provide are effective and relevant to the Malaysian community context. Our goal is simple: for every mbi7 member to close the app with a smile — not regret.
This page will guide you through all available self-control tools, how to identify early warning signs, steps to get help, and support resources you can reach at any time. Remember, asking for help is a sign of strength — not weakness.
Our team is ready to assist you 24/7
Click the chat icon at the bottom corner of the screen to speak with the mbi7 support team now.
Send an email to [email protected] and our team will respond within 24 hours.
All self-control requests and support interactions are fully confidential. Your identity will not be disclosed to anyone.
All these tools are free, easy to activate and enforced immediately by the mbi7 system as soon as you submit your request.
Set a limit on how much money you can deposit into your mbi7 account within a daily, weekly, or monthly period. Once the limit is set, our system will not allow any deposits beyond that amount — no exceptions.
Control how long you play in a single session. When your time limit is reached, the system will send you a warning and you can choose to take a break or end the session. This helps prevent you from losing track of time.
Set the maximum loss amount you are willing to absorb in a day, week, or month. Once the loss limit is reached, your account will be automatically blocked from placing new bets until the limit period resets.
Request a break of 24 hours to 90 days without permanently closing your account. During this period, you will not be able to log in or place any wagers — the perfect time to step back and reassess.
The most serious option — exclude yourself from the mbi7 platform for 6 months, 1 year, 5 years or permanently. During this period, your account will be fully blocked and all marketing communications will be stopped immediately.
Choose to stop receiving any promotional emails, bonus offers or marketing notifications from mbi7. This helps reduce triggers that may spark the urge to play when you are on a break.
Access your account via the mbi7 website or app using your username and password. Make sure you are logged into the correct account.
Click the profile icon at the top right corner and select "Settings" or "Responsible Gaming" from the dropdown menu that appears.
Choose the type of limit or control you wish to activate — deposit limit, time limit, loss limit, break, or self-exclusion. Each tool comes with a clear description.
Enter your desired limit value, read the displayed terms and click "Confirm". Deposit limits can be reduced immediately but can only be increased after a 24–72 hour waiting period to protect your decision.
You will receive a confirmation email that the limit has been successfully activated. Keep this email for your records. If you experience any issues, contact our customer support via live chat.
All self-control tools are enforced automatically by the system without any manual intervention.
| Tool Type | Available Period | Enforce | Cancellable |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | After 24–72 hours |
| Play Time Limit | Per Session / Daily | Immediately | After 24 hours |
| Loss Limit | Daily / Weekly / Monthly | Immediately | After 48 hours |
| Cool-off Break | 24 hours – 90 days | Immediately | Cannot be shortened |
| Self-Exclusion | 6 months – Permanent | Immediately | Cannot be cancelled early |
| Opt Out of Promotions | For the duration of your choice | Immediately | Can be reactivated at any time |
Answer the following questions honestly. If three or more answers are "Yes", we encourage you to use our self-control tools or reach out to our support team.
Have you ever gambled with money that was meant for daily necessities such as rent, bills, or food?
Do you feel the need to bet with increasingly larger amounts to get the same level of excitement?
Have you ever tried to stop or reduce your gambling but failed, even when you wanted to quit?
Do you frequently think about gambling — planning future bets or reliving past experiences?
Do you use gambling as a way to escape from problems, stress, anxiety, or loneliness?
Have you ever hidden your gambling habits from family, friends, or loved ones?
Has gambling caused problems in your relationships, at work, or financially?
Have you ever borrowed money or sold assets to fund your gambling?
Not all of these signs need to appear at the same time — even one or two is enough reason to take early action before things get worse.
Neglecting work, family or social responsibilities due to spending excessive time gambling.
Feeling anxious, irritable, or restless when unable to gamble or when trying to cut back.
Continuing to gamble even knowing that your losses have already exceeded your financial means.
Betting to "chase" losses — the belief that one more bet will recover all the money already lost.
Experiencing disrupted sleep, loss of appetite, or general physical health issues due to gambling-related stress.
Feeling guilty or ashamed after every gambling session but being unable to stop entirely.
We do not merely provide tools — we build a culture of healthy gaming from within the platform itself.
The mbi7 platform is equipped with an AI system that monitors gameplay patterns in real time. When the system detects high-risk patterns — such as excessively long sessions, sudden spikes in wagering or repeated login attempts after heavy losses — it will proactively send you an alert notification.
We actively provide educational materials in Malay on responsible gambling, how to set a healthy gaming budget, and the warning signs of gambling problems. Knowledge is the best defence — and we want to make sure every mbi7 member is equipped with the right information.
We understand that gambling problems do not only affect the individual — they impact the entire family. Family members can contact the mbi7 support team for guidance on how to help a loved one who may be experiencing a gambling problem.
Every member of the mbi7 customer support team undergoes specialised training in recognising problem gambling and communicating with members who need assistance. They are trained to respond with empathy, without judgment, and to guide members towards the most appropriate resources.
Every mbi7 member can access a detailed report of their gaming activity — including total time played, total amount wagered, wins and losses over a chosen period. This transparency helps you make more conscious and informed decisions about your play.
Mbi7 strictly enforces a minimum age requirement of 18 years through a comprehensive KYC verification process. Every new account must verify their identity and age before making any deposits or placing any bets. This is a firm line for which we tolerate absolutely no exceptions.
These practical tips help you enjoy gaming at mbi7 as a healthy and stress-free form of entertainment.
Answers to the most frequently asked questions by mbi7 members about responsible gaming.
Mbi7 is more than just a gaming platform — we are a partner who genuinely cares about your well-being. Register today and experience the difference of a platform that truly puts its members first.