Terms and Conditions mbi7 — Platform Usage Guide

Welcome to mbi7, the online entertainment platform operated and managed by mbi7 Entertainment Sdn Bhd ("mbi7", "we", "our platform"). This Terms and Conditions document constitutes a legally binding agreement between you ("member", "user", "you") and mbi7 regarding your use of our website, mobile app, and all services provided by our platform at mbi7.vu.

Mbi7 provides an online entertainment platform covering video slot games, sports betting, fish shooting games, live casino, and various other entertainment categories. All these services are subject to the terms stated in this document as well as related policies such as our Privacy Policy and Responsible Gaming Policy.

These Terms and Conditions apply together with all game-specific rules, bonus and promotion terms, and any amendments we may make from time to time. In the event of a conflict between these general terms and game-specific rules, the game-specific rules shall prevail.

To use mbi7's services, you must meet all of the following eligibility requirements without exception:

• You must be 18 years and above at the time of registration. mbi7 cares about the protection of children and minors, and we take firm measures to prevent underage use of the platform.
• You must register as an individual, not as a representative of an organisation or business entity.
• You must only open one account only per individual. Owning multiple accounts is strictly prohibited and will result in the closure of all related accounts and forfeiture of balances.
• You must use accurate, truthful, and up-to-date personal information during registration and when updating your profile.
• You must not be prohibited or restricted from using online gambling services under any applicable laws or regulations.
• You may not act on behalf of any third party or use your account for any purpose other than personal entertainment.

The mbi7 account registration process is designed to be simple and fast. However, there are several important points you need to understand and comply with throughout this process:

3.1 Registration Information

You are required to provide accurate and truthful information during registration, including your full name, date of birth, a valid email address, and a valid phone number. Any false or misleading information provided at registration may result in immediate account closure and forfeiture of all balances held in the account.

3.2 Password Security

You are solely responsible for keeping your username and password confidential. mbi7 recommends using a strong password — at least eight characters combining uppercase letters, lowercase letters, numbers, and symbols. Never share your login credentials with anyone.

3.3 One Account Per Individual

Each individual is permitted to hold only one active account at mbi7. If there is evidence that a person owns more than one account — whether under a different name, phone number, IP address, or payment method — mbi7 reserves the right to close all such accounts and forfeit all associated bonuses and winnings.

Mbi7 provides an integrated and secure payment system to facilitate all your financial transactions. Our platform supports a variety of local Malaysian payment methods including FPX, DuitNow, TNG eWallet, and bank transfers.

4.1 Deposit

• The minimum deposit is RM 30 per transaction. There is no general maximum deposit limit, though daily limits may vary by payment method.
• All deposits are processed and credited to your account within less than one minute after transaction verification.
• Mbi7 does not charge any commission or fees on your deposits — the full amount you transfer will be credited to your gaming account.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not permitted.

4.2 Withdrawal

• The minimum withdrawal is RM 50 per request.
• Approved withdrawal requests will be processed within 3 to 15 minutes for local bank transfer methods.
• All withdrawals will be processed to the same bank account used for your most recent deposit, as an additional security measure.
• Your first withdrawal may require additional identity verification (KYC) to ensure the security of your account.

Mbi7 offers a variety of exciting bonuses and promotions for both new and existing members. All bonuses are subject to specific terms stated in each promotional offer.

• Every bonus carries a wagering requirement (rollover requirement) that must be fulfilled before a withdrawal can be made. The specific wagering requirements are stated on each promotion page.
• Bonuses may only be claimed once per promotion, unless otherwise stated in the relevant promotion terms.
• Mbi7 reserves the right to void any bonus if there is evidence of abuse, fraud, or any attempt to exploit the bonus system.
• Bonuses cannot be directly converted to cash — they must first be used to play eligible games in accordance with the specified conditions.
• All promotions have an expiry date. Unused bonuses after the expiry date will be automatically forfeited.
• Mbi7 reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.

All games available on the mbi7 platform must be played in accordance with the established rules. Specific rules for each game can be found within the game interface itself.

6.1 Game Fairness

Mbi7 uses a Random Number Generator (RNG) system that has been independently verified by accredited international audit bodies. This ensures that every spin, card hand, or game outcome is entirely random and fair to all players without exception. No party — including mbi7 staff — can manipulate or influence game outcomes.

6.2 Technical Disruptions

In the event of a technical disruption, internet connectivity issue, or system failure during a game session, mbi7 will use verified system records to determine the valid game outcome. Results recorded on mbi7's servers are final. If a disruption occurs before a game outcome is recorded, the related bet will be returned to your account.

6.3 Winning Limits

Mbi7 reserves the right to impose betting limits or win limits on certain games to ensure the continued operation of the platform. These limits will be clearly stated within the relevant game interface.

To ensure the mbi7 platform remains safe and enjoyable for all members, the following types of conduct are strictly prohibited:

• Fraud and Manipulation: Any attempt to cheat, hack, manipulate, or exploit vulnerabilities in the mbi7 game system or payment system.
• Use of Unauthorized Software: The use of bots, automated scripts, artificial intelligence software, or any tool that provides an unfair advantage in games is strictly prohibited.
• Money Laundering: The mbi7 platform must not be used as a vehicle for money laundering or any other illegal financial activity.
• Bonus Abuse: Attempts to exploit the bonus system through methods such as bonus hunting, betting arbitrage, or using multiple accounts to claim bonuses repeatedly.
• Threats and Harassment: Any behavior that threatens, harasses, or harms other members or mbi7 staff.
• Account Information Sharing: Sharing or selling account access to any other party is strictly prohibited and may result in account closure.

Mbi7 respects the privacy of every member and is committed to protecting your personal data in accordance with the highest international security standards. All personal information you provide to us is protected by 256-bit SSL encryption and a multi-layered security system that meets PCI-DSS standards.

Your personal data — including your name, address, phone number, bank account information, and transaction history — is collected and used solely for the purposes of service operation, identity verification, fraud prevention, and account-related communications. We do not sell or disclose your personal data to any third party without your consent, except where required by law.

For detailed information on how we collect, use, and protect your personal data, please refer to Privacy Policy mbi7, which forms part of this agreement.

Mbi7 reserves the right to suspend or close any member's account under certain circumstances. The following are conditions that may result in account suspension or closure:

• Violation of any part of these Terms and Conditions.
• Suspicion or evidence of fraudulent activity, money laundering, or use of the platform for illegal purposes.
• Failure to comply with identity verification (KYC) requests within the specified timeframe.
• Accounts that have been inactive for more than 12 consecutive months.
• A voluntary account closure request submitted by the member themselves.

9.1 Voluntary Closure

You may request account closure at any time by contacting the mbi7 customer support team via live chat. Prior to closure, all eligible withdrawals will be processed following standard procedures. Please ensure there are no active bonus balances with outstanding wagering requirements before submitting your closure request.

9.2 Self-Exclusion Program

As part of mbi7's commitment to responsible gaming, you may apply for a temporary or permanent self-exclusion from the platform. For more information, please visit the Responsible Gaming ours.

To the extent permitted by applicable law, mbi7 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our platform. This includes but is not limited to:

• Service disruptions due to scheduled or unplanned system maintenance.
• Losses resulting from internet connection failures or user device issues.
• Losses resulting from unauthorized access to your account due to your own negligence in safeguarding your login credentials.
• Changes in laws or regulations affecting the availability of mbi7 services in certain geographic regions.

Mbi7's total liability to you under any circumstances shall not exceed the total amount you have deposited into your account within the 30 days prior to the claim being made.

Mbi7 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. All amendments take effect immediately upon publication on our website, unless a specific effective date is stated.

Mbi7 will endeavour to notify members of significant changes via in-app notifications or email. However, it is your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest version. The "Updated" date at the top of this document will reflect the date of the most recent amendment.

Continued use of the mbi7 platform after amendments are published constitutes your acceptance of the revised terms. If you disagree with any changes made, you have the right to close your account and withdraw your remaining balance.

If you have any enquiries, complaints, or require clarification regarding these Terms and Conditions, the mbi7 customer support team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the mbi7 app or on our website. This is the fastest way to get assistance.
• Support Email: [email protected] — we aim for a response time of under 24 hours for all email enquiries.
• Help Center: Visit the page FAQ for answers to frequently asked questions.